Shipping policy
ORDER FULFILLMENT
We take fulfillment very seriously. All orders placed Monday–Friday before 3PM CST* are processed and fulfilled the same day unless otherwise specified in the product listing. On Saturdays, the cutoff for fulfillment is 12PM CST. Orders are not fulfilled on Sundays or federal holidays.
Once your order has shipped, you will receive a confirmation email with tracking information.
DOMESTIC SHIPPING
Shipping charges for your order will be calculated and displayed at checkout.
- Ground to Hawaii, Alaska, Territories - 6 to 10 business days
- Fast - 3 to 5 business days
- Faster - 2 business days
- Fastest - 1 business day
INTERNATIONAL SHIPPING
We offer international shipping to most countries. Shipping charges for your order will be calculated and displayed at checkout.
- First Class Package International - 7 to 21 business days
- Priority Mail International - 6 to 10 business days
- Priority Mail Express International - 3 to 5 business days
Your order may be subject to import duties, taxes (including VAT), and other fees once it reaches your destination country. These charges are determined by your local customs authority and are the responsibility of the customer. Blated Inc. does not collect or control these fees and is not responsible for any customs charges applied.
Customers are responsible for ensuring that any products ordered from Blated Inc. are legal to import, possess, and use in their country, state, province, or local jurisdiction. Import laws and regulations regarding capsule filling machines and related products vary by location and may change without notice. Blated Inc. does not guarantee that any product can be legally imported into a customer's country and is not responsible for customs delays, seizures, refusals, import duties, taxes, fees, or other actions taken by customs or regulatory authorities. No refunds will be issued for orders that are refused entry, seized, destroyed, or otherwise withheld by customs due to local laws or regulations.
Important: If shipping any capsule-filling machine to Canada, please review our short article How to Buy a Capsule Filler in Canada to ensure your order arrives without issue. Note that this only applies to capsule machines, not empty capsules or other products.
INCORRECT ADDRESSES, LOST PACKAGES, AND DELIVERY ISSUES
Customers are responsible for providing a complete and accurate shipping address at checkout. Blated Inc. is not liable for delays, delivery failures, or additional costs resulting from incorrect, incomplete, or undeliverable addresses. If a package is returned due to an address issue, the customer is responsible for any additional shipping costs required to resend the order.
Once an order has been accepted by the shipping carrier, responsibility for the shipment transfers to the carrier. Blated Inc. is not liable for packages that are lost, stolen, delayed, misdelivered, damaged in transit, or marked as delivered but not received. If tracking shows a package as delivered, customers should contact the carrier directly, as carriers can often verify the GPS delivery location and conduct a delivery investigation.
All orders are shipped with tracking and insured. In the event of a lost or missing package, customers may be eligible to file a claim with the carrier in accordance with the carrier’s claim procedures. Blated Inc. will reasonably assist by providing available shipping documentation when requested, but is not liable for carrier errors, theft, delivery issues, or claim outcomes.
REFUNDS, RETURNS AND EXCHANGES
Please refer to our Return Policy for full details regarding refunds, returns, and exchanges.
If you have any further questions, please don't hesitate to contact us at support@blated.com